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Nightly Minimums: There is a two night minimum requirement year round, however, certain seasons and holidays require different nightly minimum restrictions, please see our list below. These nightly minimums will not be applied by the online reservation system. It is up to the Guest to ensure that their reservation meets the minimum nightly requirements. In the case of a reservation not meeting the nightly minimum restrictions, we reserve the right not to accept these reservations. Under these conditions, a refund will be applied to the credit card provided. We also reserve the right to move reservations not meeting the nightly required minimum to a different property that has the Guest’s preferred dates available.
Martin Luther King Weekend- 3 Night Minimum
Valentine’s Day Weekend- 3 Night Minimum
Memorial Day Weekend- 3 Night Minimum
July- 3 Night Minimum (entire month)
July 4th Holiday- 4 Night Minimum
Labor Day- 3 Night Minimum
September 9-25, 2018- 4 Night Minimum
October- 4 Night Minimum (entire month)
Veteran's Day Weekend- 3 Night Minimum
Thanksgiving- 5 Night Minimum
December weekends- 3 Night Minimum
Christmas- 5 Night Minimum
New Years Eve - 4 Night Minimum
CANCELLATION POLICY: Reservations canceled on or prior to 60 days from the check-in date will receive a 100% refund, less a $45.00 cancellation fee. Reservations canceled after 60 days and on or before 30 days from the check-in date will receive a 50% refund of the reservation amount, less a $45.00 cancellation fee. For reservations cancelled within 30 days of the check-in date all payments are non-refundable. Reservations received within 30 days of the check-in date are considered a firm reservation, payment is due in full and is non-refundable. It is up to the Guest to seek refund from Agent for third party upgrades paid for in advance, noting that most vendors have 48-hour cancellation policies and monies already paid to any third party on Guest’s behalf are non-refundable.
DEPOSITS AND PAYMENTS: To secure a reservation 50% of the total stay including fees and prevailing taxes is required as a deposit along with a signed Rental Agreement and copy of your valid ID. The remainder of the balance is due sixty (60) days prior to the check-in date and will be charged to the credit card on file. For reservations secured within 30 days of the check-in date payment is due in full. We accept all major credit cards, money orders and cashier’s checks. Reservation paid for with money order or cashier’s check will not be confirmed until the payment has been received. Guest acknowledges that tax rates may change and that the tax rates at the time of the stay will prevail.
NOISE ORDINANCE: For the respect and courtesy for all of our surrounding neighbors, we respectfully follow Quiet Hours of 11pm to 7am (EST). Noise complaints to the Night Manager due to the guest’s noise levels heard from outside the home will incur a $250 fee that will be charged to the card on file. Any subsequent calls to the Night Manager will incur a $250 fee/incident. Should the Police receive a complaint and visit the premises, a fee of $400 will be charged to the card on file and the expedited eviction process will begin.
HOUSEKEEPING: Cleanliness is of the highest priority for us. A cleaning fee is charged to every reservation for the home to be serviced and inspected after your departure. This fee is found on the description page of the property as each property’s fee varies due to size of the home and its amenities. Cleaning fees are taxable. All homes come with fresh linens and bath towels.
CHECK-IN AND CHECK-OUT: Prior to your arrival you will receive an email Welcome Letter with specific check-in and check-out details about the property. Please read through it carefully. It will include local driving directions, a custom door code to the property and detailed instructions about the house. Check-in is at 4pm (EST). Check-out is at 10am (EST). Should a guest reside in the property past check-out time without prior approval by the Manager on duty, a fee of $100/hour for the first two hours a guest remains on the property will be charged to the card on file. Should any guest remain on the property after 12pm (EST) a full nightly rate, including taxes, will be charged to the card on file.
The expectation is that the guest will leave the house in the same orderly fashion that it is found in by the guest at check-in. Please be sure to review the check-out procedures that will be provided in your Welcome Letter. Upon check-out it is the guest’s responsibility to load all dirty dishes into the dishwasher and start the wash cycle or hand wash any other soiled kitchen items. All beds must be stripped, soiled linens laid in a pile on the bed and dirty towels placed in a pile on the bathroom floor. Please ensure that all lights are turned off and that the property is secure when exiting the home.
SMOKING AND GARBAGE: All properties are strictly non-smoking. A $500+ fee will be charged to the credit card on file should we find evidence of smoking inside the home. Guest understands that it is their responsibility to dispose of all smoking materials and garbage of any kind in the proper containers. ALL garbage must be bagged. Should your stay fall on the garbage collection day, please have all garbage cans to the curb by 7am. This information will be provided in your Welcome Letter.
PETS: We do have pet friendly homes; these properties will indicate on their description page if the owners will allow dogs. Cats are not permitted to stay at any of our properties. A non-refundable fee of $35/pet/night is charged, pre-approval of all pets is required. We require all dogs to be under current flea and tick prevention, that you clean up after your dog(s) and dispose of their waste properly. Pets are not permitted to be on any of the furniture or beds at any time. Unapproved pets to be found in a home will incur our pet fee and charged to the credit card on file.
AMENITIES/FIXTURES: While we strive to provide an exceptional experience for our guests, appliances, including but not limited to hot tubs, water, electricity etc. do malfunction or break. Please notify the Agent as soon as possible of any issues in order to for the repair or replacement of any given item in a timely manner. We do not provide refunds in these cases and will do our best to rectify the issue in the quickest time possible.
DAMAGE PROTECTION POLICY: Damage Protection Policy covers unintentional damages to the rental unit interior/exterior that may occur during your stay so long as they are disclosed to management prior to check-out. The Policy will pay for a maximum of $1,500. Any damages that exceed $1,500 will be charged to the credit card on file. The Damage Protection Policy does not cover damage or loss that is not disclosed. To avoid erroneous blame, you are required to immediately notify our staff if anything is broken or damaged when you arrive at the home. Prior to, or immediately upon, vacating the home, you must inform our staff if there have been any incidents of loss or damage that have occurred during your occupancy. The Damage Protection Policy does not replace or negate your responsibility for all members of your party as a primary renter. It does not cover any act of intentional or negligent destruction, pet damage, re-keying, property damage resulting from but not limited to motorized vehicle, additional cleaning if the home is left excessively dirty, or invoices associated with your rental that may be presented subsequent to your occupancy. Guest is financially responsible for all costs associated with repair and replacement of damage and loss caused by actions and events outside of those allowed under the Damage Protection Policy.
DAMAGE AND CLEANING ISSUES: We take great pride in our cleaning and inspection process to ensure the best guest experience with our properties. Any damage or cleaning issues noticed upon arrival should be reported to the Getaway Agents immediately or Guest could be liable for said damage. All general maintenance issues should also be reported so the unit can be kept in good repair. If additional labor hours are required to clean the home due to Guest’s use, you will be charged an additional fee according to the hours required to ensure a clean and habitable property for the next guest. You will not incur any additional charges if the following items including our rental policies are adhered to:
· No damage to the unit or its contents including the linens and towels.
· No items are missing upon the inventory check. (This includes, but is not limited to, transferring items to other units.)
· All debris, garbage, pet waste and discards are placed in proper containers.
· All soiled dishes are placed in the dishwasher and wash cycle started.
· Exceeding the maximum occupancy of the unit.
· No smoking or evidence of smoking inside of the home and exterior is free of smoking debris and garbage.
· Unit is left in neat condition with no furniture misplaced.
· Pet friendly units show no sign of pet damage or require excessive cleaning.
· Pets are cleaned up after and waste disposed of appropriately.
HOT TUBS: If the property has a hot tub we do charge a cleaning fee of $50 to ensure the tub is clean and sanitary for each guest. No children under the age of 16 permitted in hot tubs without adult supervision. When using the hot tub, remember there is a certain health risk associated with its use. Use at your own risk. Since the tubs are sanitized and cleaned for your arrival, the may not be warm until later that evening. DO NOT STAND or SIT ON THE HOT TUB COVERS. Hot tub covers are for insulation purposes and are not designed to support a person or persons, they will break. Guest will be charged for a replacement cover and the cost to replace a cover starts at $600 depending on the size of the tub. Remember, when not using the hot tub, leave cover on so the hot tub will stay warm. Guests may consider bringing beach towels to use with the hot tub. Agent is not responsible should the hot tub be out of order due to necessary repairs for the health and safety of our guests.
FIREPLACE: Properties with a wood burning fireplace please do not burn anything in the fireplace other than wood purchased from a local provider as to not transport unwanted pests. Be sure to check that the flue is open prior to use. Do not leave the fireplace unattended when in use and always place the screen provided over the opening. Use only the tools provided inside the fireplace.
INCLEMENT WEATHER: Getaway is not responsible for potential or current inclement weather situations. Should there be a winter storm, hurricane, or other act of nature, no refunds will be given. We encourage purchasing travel insurance that we offer for purchase, especially for trips during the winter months.
CREDIT CARD AUTHORIZATION: Guest understands and consents to the use of the credit card provided without original signature on the charge slip, that an email of this agreement will serve as an original, and that this Credit Card Authorization cannot be revoked and will not terminate until 60 days after the rental is vacated. Additional charges may include but are not limited to: cable TV charges; excessive cleaning fees; damages beyond normal wear and tear and unreturned keys. All charges that are not covered under the Damage Protection Policy may be included. Additionally, should tenant incur additional fees, Tenant agrees not to dispute this charge with Agent or with his or her credit card company.
Do you allow early check-ins or late check-outs?
We try our hardest to accommodate our guests, this service must be pre-approved by the Agent and will be dependent upon the occupancy of the property. During high seasons of July and October - December we are unable to offer this service.
What time is check-in and check-out?
Check in is any time after 4 pm EST on your arrival date. Check out is at 10 am EST on your departure date. Fees will be assessed for guests remaining on the property after check-out time.
How do I check in? You will receive a Welcome Letter prior to your arrival with check-in and check-out instructions along with local directions to the home and a custom door code for accessing the home. Be sure to read through the letter thoroughly. Should you be arriving after dark, please let us know and we are happy to leave lights on at the house. A gentle reminder that quiet hours are from 11pm to 7am EST, please be mindful of our neighbors!
How do I make a reservation?
You are welcome to book via our website or we would love to talk with you in person to answer any questions that you may have. Our Agents are waiting to help you complete your reservation, please call us at 828-707-1162.
Is housekeeping provided during our stay?
Housekeeping is provided for only after your departure. Should you wish to have the home cleaned or the linens refreshed during your stay, we are happy to arrange this service prior to your arrival for an additional cleaning fee.
What can I expect to find in the home?
A fully-stocked kitchen with pots, pans, plates, glassware, silverware etc. Each bathroom will have a roll of toilet paper and hand soap, the kitchen will have a roll of paper towels, coffee filters, two packets of dishwashing detergent and two garbage bags. Additional of these items is for the guest to supply. Freshly laundered towels and bed linens are also provided. All of our homes have free Wi-Fi and either cable or satellite television.
Can I hold an event?
None of our homes are permitted to hold events. Having more guests than the property can sleep is not permitted. If you are found to be hosting an event without prior permission your reservation will be terminated immediately.
"It isn't how much time you spend somewhere that makes it memorable; it's how you spend the time." - David Brenner