FAQ

 

Do you allow early check-ins or late check-outs?

We try our hardest to accommodate our guests, this service must be pre-approved by the Agent and will be dependent upon the occupancy of the property. During high seasons of July and October - December we are unable to offer this service.

 

What time is check-in and check-out?

Check in is any time after 4 pm EST on your arrival date. Check out is at 10 am EST on your departure date. Fees will be assessed for guests remaining on the property after check-out time.

 

How do I check in? You will receive a Welcome Letter prior to your arrival with check-in and check-out instructions along with local directions to the home and a custom door code for accessing the home. Be sure to read through the letter thoroughly. Should you be arriving after dark, please let us know and we are happy to leave lights on at the house. A gentle reminder that quiet hours are from 11pm to 7am EST, please be mindful of our neighbors!

 

How do I make a reservation?

You are welcome to book via our website or we would love to talk with you in person to answer any questions that you may have. Our Agents are waiting to help you complete your reservation, please call us at 828-707-1162.

 

Is housekeeping provided during our stay?

Housekeeping is provided for only after your departure. Should you wish to have the home cleaned or the linens refreshed during your stay, we are happy to arrange this service prior to your arrival for an additional cleaning fee.

 

What can I expect to find in the home?

A fully-stocked kitchen with pots, pans, plates, glassware, silverware etc. Each bathroom will have a roll of toilet paper and hand soap, the kitchen will have a roll of paper towels, coffee filters, two packets of dishwashing detergent and two garbage bags. Additional of these items is for the guest to supply. Freshly laundered towels and bed linens are also provided. All of our homes have free Wi-Fi and either cable or satellite television.

 

Can I hold an event?

None of our homes are permitted to hold events. Having more guests than the property can sleep is not permitted. If you are found to be hosting an event without prior permission your reservation will be terminated immediately.

 

"It isn't how much time you spend somewhere that makes it memorable; it's how you spend the time." - David Brenner